SITER will assist customers training qualified personnel for maintenance and management of display system, to ensure the display system work in reliable, safe and good status. The trainee will grasp the principle of system, know how to operate equipments, master necessary knowledge of software and hardware and maintenance, could get rid of common faults timely, complete access of upgrading custom software independently.
Training content:
Display system composition structure and the overall function.
Detail description about display unit.
Control software installation.
display system operation and maintenance.
Display unit working principle.
Common maintenance and safe items.
Exercise of actual operation.
Structure and characteristics of system software and hardware.
Interface display system application program.
Display system fault diagnosis and maintenance.
Training date: to be agreed by both sides Training time: to be agreed by both sides
Number of trainee: decided by customers Location: on installation site or factory
After-sales points:
Warranty for 3 years
Warranty for 3 years, excluding consumable parts (lamps, color wheel), period begin from the date of display system be final accepted by customer. During this period, if faults caused by quality problems of hard and software of the display system, SITER will solve the faults timely and freely.
7 x 24 hours breakdown service
In order to ensure the system to work properly, SITER provides maintenance service as following:
Major fault: 7 * 24 hours live support
General fault: 5 x 8 hours (statutory working days) on-site support.
SITER promise On-site maintenance in 8 hours, always provide customers with the fastest services.
Regular visit service
All technical service after-sales, will be provided by SITER's technical support center and local after-sales service points. Regular visit service will be carried out one time in three months. Service items including test of the equipment operation, clean and record.
Lifetime warranty service
After the warranty period, customers could choose SITER to be the keeper of their display system by service contract. SITER can provide preferential maintenance and spare parts, just charge material cost.
Plenty of spare parts
Storage of a full set of spare parts, ensure SITER provide service in 4 hours. It ensures that the display system operating will not be delayed by lacking of spare parts.
Free software upgrades
SITER will provide long-term follow-up maintenance and technical support. Provide free software upgrade services, meanwhile hardware upgrade with only charge cost.
